Daily user proximity and business context
L2/L3 escalation, infrastructure, automation and projects.
Co-Managed IT Services
An extension of the client’s internal IT team.
Operating context
Scope around your business.
Co-managed IT is designed for organizations that already have an internal IT function but need additional capacity, specialized skills or structured support. Rektrs can support internal teams with backend maintenance, special projects, security improvements, cloud work, automation and escalation handling.
This model gives clients flexibility: internal teams retain local ownership while Rektrs adds depth, process and specialized delivery capability.
Co-managed IT works best when roles, escalation rules, documentation and service expectations are defined clearly at the start.
Intended outcome
internal IT teams become stronger without carrying every burden alone.
Internal priorities and approvals
Technical execution, documentation and process discipline.
Local device and office coordination
Cloud, cybersecurity, monitoring and managed support.
Stakeholder relationships
Roadmaps, reviews and improvement recommendations.
Before implementation
Agree the work. Define the evidence.
We confirm your current systems, locations, process owners and required outputs. The proposal sets milestones, dependencies, acceptance criteria and support responsibilities for the agreed scope.